Information Management, IT and Government Transformation... South Africa

................................................................................................................................... 1 A. BACKGROUND TO GOVERNMENT TRANSFORMATION IN SOUTH AFRICA ........................................ 2 A1. The Transformation Agenda of the State ............................................................................. 2 A2. Current Government Processes and Information Systems.................................................... 4 B. ANALYSING INFORMATION SYSTEM ADEQUACY AND USER SATISFACTION IN GOVERNMENT.......... 6 C. INNOVATIVE APPROACHES TO INFORMATION SYSTEMS IN GOVERNMENT ...................................... 9 C1. Information System Specification........................................................................................ 9 Getting a Clear Perspective on User Needs ........................................................................................10 C2. The Need for Procurement Reform ................................................................................... 14 D. THE BROADER CONTEXT OF INFORMATION SYSTEMS REFORM IN SOUTH AFRICA ........................ 16 D1. Who is in Charge of IT? ................................................................................................... 16 D2. The Presidential Review Commission ............................................................................... 17 E. CONCLUSIONS .......................................................................................................................... 19 References .............................................................................................................................. 20